Technical Support

 

PROKON® Structural Analysis and Design is supported by a team of professional structural engineers. We take pride in our work and want to help you reach your full potential using PROKON®. We therefore welcome your technical support requests and feedback; we are constantly searching for opportunities to improve our software.

For technical support of AutoCAD®, Autodesk® Revit Architecture / Struture / MEP and AutoCAD® Civil 3D, please click here.

Technical Support Illegibility

You can request technical support and obtain free program updates (collectively referred to as software maintenance) for your PROKON® Strutural Analysis and Design software in the following cases:

  • If you have an annual rental agreement.
  • If you purchased or upgraded your PROKON® software less than 12 months ago.
  • If you have a maintenance agreement for your purchased PROKON® software.
  • If you are currently using a PROKON® trial license.

    To verify your eligibility to technical support, run PROKON® and choose License Status on the Tools menu and check the Rental / Maintenance Expiry Date.

    How to Request Support

    A number of methods are available to access support information or request assistance from PROKON staff:

    knowledgebase Online Knowledgebase: Our Support Portal has many articles that discuss common questions posed by users. Click here to access the Support Portal.
    helpdesk Online Helpdesk: Submit your question to Prokon support staff. You can track the progress on your support request and view your past requests online. Click here to request support.
    email Contact us by email: From within the PROKON® module that you are using at the moment, open the Help menu and choose Request Support. This will compose an email that contains your current input data, a screenshot and information about your PROKON license. Alternatively, simply send the email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . All support requests received by email all automatically recorded in our Helpdesk.
    phone Call us by phone: If you are unable to find a solution to your problem using the above methods, then please contact us by phone. Click here for contact details for the Prokon branches worldwide.
    remote_access Remote Assistance: You can grant a Prokon staff member remote access to your computer to help solve an installation or technical problem. To initial a remote session, run PROKON and choose Remote Assistance on the Home tab. (If you are using an older version of PROKON that does not have this feature built-in, download and run the ProkonSupport.exe utility.) The Remote Assistance utility will display a session ID and password; contact us by email or phone with this information and grant us permission to log in to your computer.