Autodesk Support

 

With your purchase of an Autodesk product from Prokon Software Consultants, you qualify for three months of telephonic and email support. The following additional support services are available:

More information:

  • View information on Autodesk products and services
  • Address your questions about our support services to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Autodesk Subscription Portal

Register as a user to receive the following benefits:

  • FREE Web Based Support via Autodesk
  • FREE eLearning Tutorials to help you
  • FREE Product Updates and Upgrades
  • Manage your Activations & Registration

You have to renew your Autodesk subscription annually to remain eligible to access this service.

Product Training

Essentials training

Courses designed to get you up to speed in your Autodesk product:

  • AutoCAD® (three days)
  • AutoCAD® Revit Architecture (three days)
  • AutoCAD® Revit Structure, including ProDesk (three days)
  • AutoCAD® Civil 3D (four days)
  • AutoCAD® Revit MEP (three days general plus two days discipline-specify training)

Elective training

Advanced training courses to help you improve your productivity in Revit:

  • AutoCAD® Revit Family Creation Level 1 (one day)
  • AutoCAD® Revit Architecture Family Creation Level 2 (one day)
  • AutoCAD® Revit Structure Family Creation Level 2 (one day)
  • Copy Monitor & Worksharing (Architecture and Structure) (one day)
  • Finish your Project in Revit (one day)
View summary of upcoming courses

On-Site Assistance and Implementation

Once you have received training on your Autodesk product, on-site assistance from our highly-trained staff is available. This service is handled on case-by-case basis, specific to your needs, and is for charged at an hourly rate.

Support Contracts

Three support contracts to suite your requirements:

ProSilver

Autodesk Subscriptions Portal:
  • On-site introduction to the Autodesk Subscriptions Portal
  • Manage your subscriptions directly with Autodesk
  • Log web-based support calls directly to Autodesk (Prokon will monitor your web-based Autodesk requests to escalate when necessary – the back-up you need!)
Prokon Technical Assistance:
  • Email support: 48 hour response time
  • Maximum two named callers
  • Logging of your support queries

ProGold

All the features of ProSilver plus:

  • Email support: 24 hour response time
  • Telephonic support: Business hours from 08:30 to 17:00
  • Maximum five named callers

ProPlatinum

All the features of ProGold plus:

  • Priority Cue: Any support calls get immediately escalated
  • Email support: same day response
  • Telephonic support: Extended hours from 08:00 to 18:00
  • Maximum ten named callers
  • Dedicated support account manager
  • Quarterly reviews