Troubleshooting Connection Problems

License Manager requires internet access to communicate with the license server. Various external factors can interfere with communication, including firewalls, antivirus software, and proxy servers. A connection troubleshooter is available to help diagnose internet connection issues. Part of the testing process is to ping a list of websites and the result of these serve as a guide to solve common issues.

From experience, we’ve seen that most connection issues can be solved by creating exceptions in your firewall and/or antivirus rules.

For more information, see the help file (press F1 while in License Manager).