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PROKON® Structural Analysis and Design is supported by a team of professional structural engineers. We take pride in our work and want to help you reach your full potential using PROKON®. We therefore welcome your technical support requests and feedback; we are constantly searching for opportunities to improve our software.

For technical support of AutoCAD®, Revit and other Autodesk® products, please see the Prokon Build website.

Technical Support Eligibility

You may request technical support and obtain free program updates (collectively referred to as software maintenance) for your PROKON® Structural Analysis and Design software in the following cases:

  • If you have an annual rental agreement.
  • If you purchased or upgraded your PROKON® software less than 12 months ago.
  • If you have a maintenance agreement for your purchased PROKON® software.
  • If you are currently using a PROKON® trial license.

To verify your eligibility to technical support, run PROKON® , open License Manager, and view the rental/maintnence expiry date on the License Detaisl tab. (For PROKON® version 2.6 and earlier, open the Tools menu and and choose License Status.)

Requesting Support

A number of methods are available to access support information or request assistance:

  • Online Knowledgebase: Our Support Portal has many articles that discuss common questions posed by users.
  • Support Ticket: Submit your request to Prokon support staff via our Support Portal. You can track the progress on your support request and view your past requests online.
  • Contact us by email: From within the PROKON® module that you are using at the moment, open the Help menu and choose Request Support. This will compose an email that contains your current input data, a screenshot and information about your PROKON license. Alternatively, simply send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with all the relevant information. All support requests received by email all automatically recorded in our Support Portal.
  • Call us by phone: If you are unable to find a solution to your problem using the above methods, then please contact Prokon branch or accredited reseller by phone.
  • Remote Assistance: You can grant a Prokon staff member remote access to your computer to help solve an installation or technical problem. To initiate a remote session, run PROKON and choose Remote Assistance on the Home tab. The Remote Assistance utility will display a session ID and password; contact us by email or phone with this information and grant us permission to log in to your computer.